Claims Services
support when it matters mosts
Beyond the design and placement of your insurance program, we’re here for you when insurance really matters. When the unfortunate occurs, we step in to help file and set up the claim, ensure you are swiftly assigned a representative, interpret the coverage when needed, and oversee the claims experience from beginning to end – driving the process forward at every opportunity. Our dedicated team provides customized service, exceptional communication, and proactive strategies to facilitate better results for our clients.
In a perfect world, you would never need insurance. But in this world, accidents happen. Rest assured that we will be standing by to help.
We have a dedicated Claims Associate with national carrier experience as a claims adjuster whose sole responsibility is to oversee the coordination of your claim and can also facilitate the following:
- 24-Hour Claims Reporting
- Claims Review
- Claims Analysis
- Reserve Review & Analysis
- Pre-Loss/Prevention Programs
- Return to Work Programs
Client Success Stories
THE CLIENT: Private Client / $9.5M Insured Value / $46,500 Annual Premium
THE LOSS: A storm caused extensive lighting damage, impacting the client’s smart home system, pool equipment, AV system, and outdoor structures.
CORE SOLUTION: We took the lead in setting up the claim with the carrier, facilitated conversations between the adjusters and contractors, supplied necessary documentation, and attended the inspection on behalf of the client.
OUTCOME: The claim was quickly resolved and promptly paid within 42 days despite the high-value exposure and multitude of damage to the property.
THE CLIENT: Private Client / $1.5M Insured Value / $16,500 Annual Premium
THE LOSS: Two of the owner’s luxury SUVs were involved in an auto accident within one week of another.
CORE SOLUTION: We advocated strongly on behalf of the client with the carrier and negotiated with all parties, including the rental company, multiple body shops, and dealerships. When delays from the manufacturer for replacement parts would have led to the client’s rental car coverage expiring, we guided them to obtain financial assistance from the dealership. We monitored this claim weekly to facilitate a faster resolution, and provided the client with updates at every step.
OUTCOME: One vehicle was declared a total loss, and the other was repaired. Extended rental car coverage was provided, and the client was satisfied with the settlement received on both vehicles.
THE CLIENT: Private Client / $1.2M Insured Value / $3000 Annual Premium
THE LOSS: Water from the client’s shower damaged multiple rooms in their home.
CORE SOLUTION: We guided the client through filing a claim with their carrier, monitored the claims process end-to-end, and provided the client with next steps at each phase. We mediated between the adjuster, independent adjuster, and the vendor on behalf of the client, reviewing estimate discrepancies with the carrier.
OUTCOME: Despite an initial partial denial, the client received a full settlement. The client expressed their gratitude for CORE’s assistance as it was their first claim experience.
THE CLIENT: Private Client / $9.5M Insured Value / $46,500 Annual Premium
THE LOSS: A storm caused extensive lighting damage, impacting the client’s smart home system, pool equipment, AV system, and outdoor structures.
CORE SOLUTION: We took the lead in setting up the claim with the carrier, facilitated conversations between the adjusters and contractors, supplied necessary documentation, and attended the inspection on behalf of the client.
OUTCOME: The claim was quickly resolved and promptly paid within 42 days despite the high-value exposure and multitude of damage to the property.
THE CLIENT: Private Client / $1.5M Insured Value / $16,500 Annual Premium
THE LOSS: Two of the owner’s luxury SUVs were involved in an auto accident within one week of another.
CORE SOLUTION: We advocated strongly on behalf of the client with the carrier and negotiated with all parties, including the rental company, multiple body shops, and dealerships. When delays from the manufacturer for replacement parts would have led to the client’s rental car coverage expiring, we guided them to obtain financial assistance from the dealership. We monitored this claim weekly to facilitate a faster resolution, and provided the client with updates at every step.
OUTCOME: One vehicle was declared a total loss, and the other was repaired. Extended rental car coverage was provided, and the client was satisfied with the settlement received on both vehicles.
THE CLIENT: Private Client / $1.2M Insured Value / $3000 Annual Premium
THE LOSS: Water from the client’s shower damaged multiple rooms in their home.
CORE SOLUTION: We guided the client through filing a claim with their carrier, monitored the claims process end-to-end, and provided the client with next steps at each phase. We mediated between the adjuster, independent adjuster, and the vendor on behalf of the client, reviewing estimate discrepancies with the carrier.
OUTCOME: Despite an initial partial denial, the client received a full settlement. The client expressed their gratitude for CORE’s assistance as it was their first claim experience.
Claims Reporting Options
Prompt claims reporting is critical. We hope that you will never need to, but in the event you should have to report a claim, the best method is to contact your insurance carrier directly in order to expedite the process.
We would be happy to assist you with reporting a claim. You may reach us during regular business hours by phone, (757) 965-8900, or email.
If outside regular business hours, please use the button above to submit an incident report – a member of our client service team will reach out to you within 24 hours.
Tips for reporting a claim
- Write down everything you can remember about the event so you do not forget important details later.
- If possible, take photos of any damage: the more documentation you can provide, the better.